We ship to serviceable pin codes across India. This page explains our dispatch and delivery timelines, charges, and how to track your order.

Orders are dispatched within 1–2 business days of order confirmation (i.e. after payment is verified). Orders placed on weekends or public holidays are processed on the next business day. “Business day” means Monday to Saturday, excluding public holidays observed by our team and our courier partners.

• Metro & Tier-1 cities: typically 3–5 business days after dispatch.
• Tier-2 & Tier-3 towns: typically 5–7 business days after dispatch.
• Remote / North-East pin codes: up to 7–10 business days after dispatch.

These are indicative estimates, not guarantees. Actual delivery depends on the courier, weather, local conditions and public holidays.

We deliver to most serviceable pin codes in India. The final pin-code serviceability is checked at checkout based on the address you enter. If your pin code is not serviceable, we will let you know at checkout — you will not be charged. If you cannot find your pin code at checkout, write to care@nutrivault.in and we will try to help.

• Shipping is free on every order — no minimum order value and no delivery fee.
• Carts above ₹999 also get an extra 20% OFF, applied automatically at checkout.
• The amount shown at checkout is the amount you pay — there are no surprise charges added later.
• Cash on Delivery (COD) is not currently available. All orders must be prepaid.

Once your order is dispatched, we will email you the courier and tracking number to the address used at checkout. You can also find your order and tracking link on the order confirmation page using your order reference (e.g. NV-2026-00001).

If you have not received a tracking email within 2 business days of payment, please check your spam folder, then write to care@nutrivault.in quoting your order reference.

Delivery may be delayed due to circumstances beyond our control — extreme weather, natural disasters, civil unrest, courier strikes, public holidays, or pandemics. We will do our best to keep you informed in such cases and resume normal service as soon as possible. Delays caused by carriers do not entitle you to a refund unless the order is undeliverable.

Please review your shipping address carefully before placing your order. We are not responsible for delays or non-delivery caused by incorrect, incomplete or undeliverable addresses. If a parcel is returned to us due to an address error, we will contact you to arrange re-shipment. Re-shipping fees may apply.

International shipping is not currently available. We ship only within the Republic of India. If you would like to be notified when international shipping becomes available, please subscribe to our newsletter (footer) or write to care@nutrivault.in.

For bulk or corporate gifting orders, please write to care@nutrivault.in with the quantities, delivery pin code and required date. We will share a custom quote and dispatch plan.

If your parcel arrives visibly damaged, please refuse delivery if possible, or accept it and immediately photograph the packaging and contents. Then contact us within 48 hours of delivery at care@nutrivault.in with your order reference and photos. See our Return & Refund Policy for the next steps.

For any shipping questions, please contact us:

• Email: care@nutrivault.in
• Phone: +91 98765 43210
• Hours: Monday–Saturday, 10:00 AM–6:00 PM IST