We want you to enjoy every Nutrivault product in good condition. We are a food brand — dry fruits are perishable consumables, so we cannot offer open-ended returns the way apparel sellers can. Instead, we make things right when a product reaches you damaged, spoiled, or different from what you ordered.

We do not promise “no questions asked” returns. Each request is reviewed against the criteria below so we can be fair to all customers and prevent abuse. We aim to resolve genuine cases quickly and with minimum hassle.

You may request a return or replacement if any of the following is true:

• The product arrived damaged (crushed, leaking, torn packaging) — photo evidence required.
• You received the wrong product or wrong variant (e.g. wrong weight, wrong flavour) — photo of the delivered item required.
• The product is spoiled or rancid on opening (off smell, off taste, visible mould) — photo + a short description required.
• The product is past its best-before date as printed on the pack — photo of the date label required.

Reporting window

You must report eligible issues within 48 hours of delivery. Reports received after 48 hours will be considered on a case-by-case basis and may be declined.

• Opened consumable products are not returnable unless they meet the damaged / incorrect / spoiled criteria above. We cannot resell food that has been opened.
• Change of mind — taste preferences, gift recipient disliked, or ordered the wrong size by mistake — is not eligible for return.
• Gift hampers and combos are not returnable as a set; if one item in a combo is damaged, we will replace just that item.
• Customised or personalised orders cannot be returned.
• Products returned without prior authorisation, or with missing contents / original packaging, will not be accepted.

1. Write to care@nutrivault.in with the subject line “Return Request — [your order reference, e.g. NV-2026-00001]”.
2. Include: order reference, your name, the product(s) affected, a short description of the issue, and clear photos of the product, packaging, and best-before label (where relevant).
3. Our team will review and reply within 2 business days with a decision and, if approved, a pickup / return address.
4. Do not ship anything back until your return has been approved — unauthorised returns will not be processed.

• Approved refunds are issued to the original payment method only — we cannot refund to a different account or to cash.
• If the issue is reported within the eligible window and approved, we will issue a full refund (product price + any shipping already paid) or a free replacement — your choice, subject to stock availability.
• For damaged / incorrect items, we will arrange free pickup of the affected product where serviceable; otherwise we may ask you to ship it to us at our cost (we will reimburse reasonable shipping on proof of receipt).

Once a refund is approved and any return item received (or pickup confirmed), the refund is processed within 5–7 business days to your original payment method. The time it then takes to appear in your account depends on your bank or payment provider (typically 2–5 additional business days).

If you have not received a refund within 10 business days of approval, please write to care@nutrivault.in with your order reference and we will follow up with the payment provider.

If you choose a replacement and the product is in stock, we will dispatch it within 1–2 business days of receiving the returned item (or approving the return, whichever is later). If the product is out of stock, we will offer you a refund instead.

For any return, refund, or replacement questions, please contact us:

• Email: care@nutrivault.in
• Phone: +91 98765 43210
• Hours: Monday–Saturday, 10:00 AM–6:00 PM IST

Please have your order reference ready. See our Grievance / Customer Support page if you need to escalate a case.