At Nutrivault, we want every order to be a good experience. If something has gone wrong, we want to know and we want to fix it. This page explains how to raise a complaint, who to contact, and the timelines we commit to.

You can raise a grievance in any of the following ways — please always quote your order reference (e.g. NV-2026-00001) if your issue relates to an order:

• Email: write to care@nutrivault.in with the subject line “Grievance — [your order reference or topic]”.
• Phone: call +91 98765 43210 during business hours ( Monday–Saturday, 10:00 AM–6:00 PM IST).
• Online form: use our Contact page to send a structured message — it is logged and routed to the support queue.
• Post: send a written complaint to our address below. We accept grievances by post; the same timelines apply from the date of receipt.

When raising a grievance, please include: your name, contact details, order reference (if any), the product(s) affected, a clear description of the issue, and photos where relevant. The more detail you provide, the faster we can help.

• Brand: Nutrivault
• Legal entity: Nutrivault Foods Private Limited
• Grievance officer: Customer Support Team
• Address: 42, Shanti Nagar Industrial Estate, Indore, Madhya Pradesh 452001, India
• Email: care@nutrivault.in
• Phone: +91 98765 43210
• WhatsApp: +91 98765 43210
• Hours: Monday–Saturday, 10:00 AM–6:00 PM IST

Acknowledgement

We will acknowledge every grievance within 48 hours of receipt (during business hours). The acknowledgement will be sent by email or phone and will include a reference number you can use in all future communication about the case.

Resolution

We will resolve or respond substantively to every grievance within 7 business days of acknowledgement. For complex cases (for example, those requiring courier investigation or a manufacturer response), we will keep you updated at least every 3 business days until resolved.

Escalation

If you are not satisfied with the resolution, you can escalate the case by replying to the original acknowledgement email or by writing again to care@nutrivault.in with the subject line “Escalation — [your case reference]”. Escalated cases are reviewed by a senior team member within 3 business days.

• Order reference (e.g. NV-2026-00001).
• Photos of damaged / incorrect products and packaging.
• Photo of the best-before / batch label, where relevant.
• The delivery address and the name on the order.
• A short description of the issue and what you would like us to do.

This grievance process is in addition to — and does not replace — any rights you may have under Indian consumer protection law (the Consumer Protection Act, 2019), or under FSSAI regulations for food products. You always retain the right to approach the appropriate consumer dispute redressal forum if your issue is not resolved satisfactorily.

• Return & Refund Policy — for damaged / incorrect / spoiled products.
• Cancellation Policy — for cancelling orders.
• Shipping Policy — for delays and tracking issues.
• Privacy Policy — how we handle your data.
• FAQ — answers to common questions.