You can cancel a Nutrivault order before it has been dispatched for a full refund. Once your order has been handed over to our courier partner, it cannot be cancelled — please refuse delivery at the door, or follow our Returns process after delivery.

• Cancellations are accepted free of charge until the order has been dispatched (typically within 1–2 business days of payment verification).
• On approval, a full refund is issued to the original payment method, including any shipping fee you paid.
• The refund is typically processed within 5–7 business days; the time it appears in your account depends on your bank or payment provider.

• Once an order is dispatched, it cannot be cancelled — the courier is already in transit.
• You may refuse delivery at the door. Once the parcel is returned to us, we will refund the product price (shipping fee is non-refundable in this case, since we already paid the courier).
• If the parcel has been delivered, please follow our Return & Refund Policy. Standard return eligibility criteria apply.

1. Write to care@nutrivault.in with the subject line “Cancel Order — [your order reference, e.g. NV-2026-00001]”.
2. Include: order reference, your name, registered email, and the reason for cancellation (helps us improve).
3. You can also call us at +91 98765 43210 during business hours ( Monday–Saturday, 10:00 AM–6:00 PM IST).
4. We will confirm the cancellation status (approved — if not yet dispatched; or declined — if already dispatched) within 1 business day.

We reserve the right to cancel an order — at any time before dispatch — if we cannot fulfil it (for example: stock unavailability, payment fraud suspicion, pricing error, or serviceability issue). In such cases we will issue a full refund to your original payment method and notify you by email.

• Pre-dispatch cancellations: refund processed within 5–7 business days of approval to the original payment method.
• Refused-delivery refunds: processed within 5–7 business days of the parcel being received back at our warehouse.
• If you have not received a refund within 10 business days of approval, please write to care@nutrivault.in with your order reference.

For any cancellation questions, please contact us:

• Email: care@nutrivault.in
• Phone: +91 98765 43210
• Hours: Monday–Saturday, 10:00 AM–6:00 PM IST