Frequently asked questions

Orders are dispatched within 1–2 business days of payment verification, and delivered within 3–7 business days in serviceable pin codes. Metro areas are typically 3–5 business days; remote pin codes can take up to 7–10 business days. See our Shipping Policy for full details.

Shipping is free on every order — we never charge a delivery fee, whatever the order value. On top of that, carts above ₹999 get an extra 20% OFF, applied automatically at checkout. It works alongside our Buy 3 Get 1 Free and Buy 5 Get 2 Free bundle offers.

Once your order is dispatched, we will email the courier and tracking number to your registered email. You can also view your order and tracking link on the order confirmation page using your order reference (e.g. NV-2026-00001). If you have not received a tracking email within 2 business days of payment, check your spam folder then write to care@nutrivault.in.

Not currently. We ship only within the Republic of India. If you would like to be notified when international shipping becomes available, subscribe to our newsletter (footer) or write to care@nutrivault.in.

Pin-code serviceability is checked at checkout based on the address you enter. If your pin code is not serviceable, we will let you know at checkout — you will not be charged. If you cannot find your pin code, write to care@nutrivault.in and we will try to help.

You can request an address change only before dispatch. Email us at care@nutrivault.in immediately with your order reference and the corrected address. Once an order is dispatched we cannot change the address; please refuse delivery and re-order.

We accept returns of damaged, incorrect, or spoiled products reported within 48 hours of delivery, with photo evidence. We do not promise “no questions asked” returns — each request is reviewed against the criteria so we can be fair to all customers and prevent abuse. See our full Return & Refund Policy.

Email care@nutrivault.in within 48 hours of delivery with your order reference, a short description, and clear photos of the product, packaging, and best-before label. Our team will reply within 2 business days with a decision and, if approved, a pickup or return address.

No. Opened consumable products are not returnable for taste preferences or change-of-mind reasons. We cannot resell food that has been opened. If the product is spoiled, rancid, or past its best-before date on opening, that is eligible — please send photos.

Approved refunds are issued to the original payment method only — we cannot refund to a different account or to cash. Refunds are typically processed within 5–7 business days; the time it appears in your account depends on your bank or payment provider (usually another 2–5 business days).

Yes — you can cancel before dispatch for a full refund. Once dispatched, the order cannot be cancelled; please refuse delivery at the door or follow the returns process after delivery. See our Cancellation Policy.

We taste before we list. Each batch is checked for moisture content, foreign matter, and best-before date before being packed. Every pack carries a printed best-before date so you always know what you are getting.

We source from a mix of origins — California and Kashmiri almonds, Afghan and Iranian raisins, Turkish figs, Vietnamese and Indian cashews, and so on. The country of origin is listed on each product page and on the physical pack label.

Most of our products are plain and unsalted. Where a product is roasted, salted, or flavoured (for example, roasted salted pistachios), the full ingredients and any allergen information are listed on the product page and on the pack label. If a product is unsweetened and unsalted, we say so clearly.

No. Dry fruits and nuts are food products, not medicines, drugs, dietary supplements or therapeutic products. We make no medical, therapeutic or curative claims. If you have a medical condition, are pregnant, or are nursing, please consult a qualified medical professional. See our Disclaimer.

Dry fruits, nuts and seeds are common allergens. All our products are packed in a facility that handles nuts, seeds and dried fruits — so cross-contamination is possible even with a product that does not list a specific allergen. If you have a known allergy, please consult your doctor before consuming any of our products, and always read the allergen information on the pack label.

Each pack carries a printed best-before date — typically 6–9 months for plain dry fruits from the date of packing. We recommend storing in a cool, dry place, away from direct sunlight. After opening, transfer to an airtight container or reseal the pack. For longer storage, refrigeration works well for most nuts.

We currently accept payments through PhonePe and Paytm — these support UPI, debit/credit cards, net banking, and wallets as enabled by each provider. UPI direct transfer to nutrivault@upi may also be offered where supported.

Yes. We never see or store your full card number, CVV, or UPI PIN. Payment is processed securely by our payment partners (PhonePe / Paytm) on their own domains. We receive only a transaction status and a masked reference for reconciliation. Our site is served over HTTPS.

We support PhonePe and Paytm. In test mode, payments are simulated — no real money moves. Production mode uses the live PhonePe / Paytm gateways configured by the admin.

First, check your bank or UPI app — sometimes a payment shows as debited but the order remains pending because the confirmation did not reach us. If you have been charged and the order is still pending after 10 minutes, please write to care@nutrivault.in with your order reference and the payment reference from your bank. We will reconcile and either complete the order or refund — typically within 5–7 business days.

Not currently. All orders must be prepaid. This helps us keep pricing transparent and avoid the failure rates that come with COD.

Yes. Our combos and hampers are designed for festivals, weddings, corporate gifting, and return gifts. Each hamper is hand-packed — no crushed corners, no torn labels.

Yes. Add your message in the Order Notes field at checkout. We will write it on a small card and include it in the pack. Please keep the message short — about 50–100 characters works best.

Yes. Enter the recipient's name and address in the shipping address fields at checkout. We will ship the order to that address and send the order confirmation to your email. Prices are not included inside the gift pack.

Yes. For bulk or corporate gifting orders, write to care@nutrivault.in with the quantities, delivery pin code, and required date. We will share a custom quote and dispatch plan.

We already offer curated hampers and combos. If you would like a fully customised hamper from a specific set of products, please contact us — we can put one together for bulk orders (typically 10+ packs) with a custom quote.

Nutrivault is operated by Nutrivault Foods Private Limited, based at 42, Shanti Nagar Industrial Estate, Indore, Madhya Pradesh 452001, India. We are a small team that cares about dry fruits, packaging, and customer experience. Read more on our About page.

You can raise a grievance by email, phone, or our contact form. We acknowledge every grievance within 48 hours and resolve or respond within 7 business days. See our Grievance / Customer Support page for full escalation details.

Use the unsubscribe link at the bottom of any marketing email, or write to care@nutrivault.in with the subject line “Unsubscribe”. We will remove your email from our marketing list within a reasonable time (typically 2 business days). Order-related emails will continue if you have an active order.